Frequently Asked Questions

1. Is your jewelry made of real silver?

Yes. Each of our pieces is crafted from high-quality 925 sterling silver and finished with the utmost care. Authenticity and quality are our highest priorities.

2. Can 925 silver tarnish?

Silver is alive — and over time it may gently oxidize. This natural tarnishing is not a flaw, but a sign of its authenticity. With proper care, your jewelry will continue to shine anew.

3. How should I care for my silver jewelry?

Store your jewelry in a dry place, protected from light and preferably separately. A soft silver polishing cloth is all it takes to gently restore its glow.

4. Should I protect my jewelry from certain elements?

Yes. Please avoid contact with water, perfume, hairspray, creams, or cleaning products — this helps preserve the delicate surface and luxurious shimmer.

5. Can I wear my silver jewelry while showering or swimming?

For long-lasting beauty, we recommend removing your jewelry before showering, bathing, or swimming. Chlorine and salt water may affect the refined surface.

6. How often should I clean my jewelry?

Gentle cleaning as needed is perfectly sufficient. Less is more — loving care preserves the magic of silver.

7. Which countries do you ship to?

At this time, we ship our jewelry exclusively within Germany.

8. How long does shipping take?

Your jewelry is usually lovingly packaged and shipped within 2–5 business days after payment is received.

9. How are shipping costs calculated?

Shipping costs are calculated automatically during checkout. Exclusive offers for free shipping are shared through our newsletter.

10. Can I return my order?

Yes. You have a 14-day right of withdrawal, allowing you to experience your jewelry at ease.

11. How does a return work?

Please contact our customer service by email before returning your item. We will gently guide you through the entire process.

12. Who covers the return shipping costs?

Return shipping costs are borne by the customer unless otherwise stated.

13. How can I contact you?

Our customer service team is available via email at any time and usually responds within 48 hours on business days.

14. Will I receive an invoice?

Yes, an invoice will be conveniently sent to you by email with every order.